Are you our next customer support specialist at Glooko?

Are you French and English speaking with experience of customer service? Or have experience of diabetes and want to work for a company that makes lives better? We are now looking for Glooko´s next employee.

About the position:
Professionals Nord is, due to our client, looking for a customer support specialist.

Everyone that lives with diabetes knows that it is a highly individual condition. Actions that make you react in a certain way, may be completely different to someone else´s response. At Glooko, they are aware of this, and have designed diasend® to be a truly personal experience – helping you make sense of your unique diabetes data. Customize charts and graphs, use filters to highlight the parts that you want to focus on, or even include activity tracker information to reveal new patterns. Your data, your way.

Glooko´s head office is in Göteborg and have around 60 employees. Now expanding to include a new customer service specialist. The team currently consists of 13 colleagues.

Your role:

In this role you are customer facing taking incoming calls and communicating in both English and French providing technical support. It is a wide range of tasks in this roll, and you work in a dynamic environment. Tasks can include managing shipments, including returns, troubleshooting and customer complaints. Working closely with developers and international sales representatives to always develop the product and services. As required additionally to participate in trade shows, training and encourage optimal working procedures.

• Technical support
• Handling customer
• Product shipments
• Optimizing working procedures

Qualifications:

You, who have a few years of experience in customer support, or equivalent. Or have a good understanding about diabetes and want to work with customer support. Fluent in French and English, and Swedish or a willingness to learn, to communicate effectively with both customers and colleagues. You are comfortable working with computers and smart phones.

We believe that your personal qualities are crucial to how well you will thrive in the role. Together with the client, we have selected qualities which are essential for the mission. You are service minded as a person, ensuring timely and accurate support to customers. You adapt to structured environments documenting and reporting on actions, workarounds, and make suggestions for work optimization. You have a genuine desire to help people, and therefore you develop and maintain strong relationships with customers, colleagues and health care professionals. You are also business minded as a person.

Region

Göteborg i Västra Götalands län

Arbetstid / Varaktighet

START: Immediately
COVERAGE: Full-time
CITY: Göteborg
SELECTION: Ongoing
CONTACT: Albin Andersson

Apply for the service below by filling in your information and attaching documents. Feel free to log in to "Mina sidor" after you have confirmed your account, here you can create your candidate profile which can make your chances of the dream job! We review the selection on an ongoing basis and may therefore have proceeded with candidates before ads are shut down. Unfortunately we do not accept applications by post, but if you have questions about the service, you are welcome to contact us at info@professionalsnord.se

Kontaktperson

Albin Andersson
Leveranschef

Om Glooko

Glooko is transforming digital health by connecting people with diabetes and their health care professionals, enabling telehealth, clinical research, and improved collaboration.

Läs mer på hemsidan

Om Professionals Nord

Vi vet av erfarenhet att du som medarbetare är den viktigaste resursen för företagen. Därför arbetar vi med kvalité och personlig matchning till alla våra tjänster för att hitta rätt jobb för dig. Hos Professionals Nord finns en gedigen branscherfarenhet och en gemensam vision – Att skapa och bibehålla arbetstillfällen!



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